Refund policy

Bee Sweet Jamaica is owned and operated by PCG Jamaica Ltd.
PCG Jamaica Limited is based in Jamaica
www.beesweetjamaica.com is owned and operated by PCG International Limited
PCG International Inc. is based in Canada
PCG International Inc. operates www.beesweetjamaica.com on behalf of PCG Jamaica Ltd.

To request a refund, contact us by phone, email or our contact form. If approved under this policy, you will be provided with a return address label. You will need to print this label, affix it to the package the product came in or a new package. Depending on the shipping company used, we may be able to schedule a pick up from your home, otherwise you would be required to drop the package off at the nearest courier drop off location.
Once the package has arrived at our office and the contents are confirmed to be in the original manufacturer condition and present, a refund will be processed in no more that 5 days.
All refunds will be returned to your credit card. Expect funds to be returned within 15-20 days.
Review our terms and conditions for more information.

Company policy on credit cards that do not meet CVC, Street and/or Zip Check is strict.
If the above checks were not met during the transaction process, customer will be required to provide a valid ID at delivery.
This is done in order to protect the customer while at the same time countering fraudulent credit card activity.
If the customer fails to prove that they are the owner of the credit card by providing a valid ID with the name, address and zip code used on the credit card will receive a full refund and the item will not be delivered.
If the customer has a valid ID that matches the name, but not the address and zip code, a second ID is required and a photo of the ID will be taken for our records.
If the customer is able to prove that they are the owner of the credit card at delivery, the item will be delivered and their payment confirmed.
To avoid your credit card being flagged as potentially fraudulent, please ensure that the name, address and zip code is entered correctly.

Last updated: June 4, 2020